Oracle Service Cloud - One Product Serves Multiple Industries for Multiple Needs
It is a cloud-based omni-channel solution, part of Oracle Customer Experience (CX) Cloud, that provides a dynamic and unified agent desktop with a complete view of each customer. Its innovative approach is driven by knowledge, automation and evolving customer interaction channels that simplifies customer service experience, which delivers measurable business impact. Service Offered Anywhere, Anytime Balance self-service and assisted service builds meaningful connections with customers on their preferred channels; Oracle CX Service delivers personalized and seamless interactions throughout the customer journey. Automate & Scale Customer Service Exceeded customer expectations by predicting the need for service, automating processes and delivering tailored responses to each customer at the right time. Oracle CX Service streamlines your service strategy and accelerates business transformation. Simplify the Human Side of Customer Service Remove complexity for your service team in the co